Proficient in using project management tools and creating wikis (We use Jira/Confluence).1-3 years experience in a Business Analyst and/or Technical Writer role.Write effective usage and training material to support the ongoing engagement with the system.Document and communicate change requests that need to be made to systems to the appropriate development teams.Perform requirements gathering and analysis.Provide an understanding of operational processes through interviews with stakeholders and testing actual software systems to development team members.Collaborate with the Product Manager and key business stakeholders to identify and understand change requests for the system.You will also serve as the bridge between the technical members and non-technical members of the development team by creating engaging and effective content. Our work, service, and employees speak for themselves when it comes to merchant satisfaction.Īs a member of our Product Management team, you have the opportunity to support the development and training for our Hub Product systems by working closely with product managers and key business stakeholders. (Woohoo, Tech Unicorn Status!) Also, with our recent acquisition of Appetize, we have expanded the reach of our technology into many larger enterprises. We recently secured $300M in our Series E funding and have a company valuation of $3.15B. Today, SpotOn is one of the fastest growing companies in fin-tech. We are right beside them, delivering the future technology they need, today and every day. ![]() We believe that business is personal and our clients-big or small, national or local-should never be on their own. We are committed to supporting businesses at the heart of our communities with the software and payment solutions they need, supported by local and personal service, and delivered at a fair price. Proven track record of identifying, sizing, and solving ambiguous data issues.SpotOn was built to help small businesses compete and win with intuitive software, point-of-sale (POS), and payment solutions.Experience with business intelligence or data visualization tool (Looker, Tableau, DOMO, PowerBI, etc.). ![]() Proactive data-first problem-solving skills - specifically proficiency in SQL and Excel.1+ years of experience working at a finance or technology company in an analytical function: whether it be in a startup, consultancy, or corporate, you are someone who loves driving change in a fast-paced environment.Resolve a wide range of complex compensation issues – leverage data, rules, procedures, and sound judgment to arrive at solutions to agent appeals and inquiries.Develop and monitor key performance indicators and business metrics for agent support - collaborate with data science to build a holistic view of support quality. ![]()
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